Contact/Policy — CARBON VISIONARY

FEDEX - DHL - USPS - SDA - UPS - POSTE ITALIANE

We offer customer support, for any question please contact us:

(Call / Whats-App) +1 (646) 552 8485 Mon. to Sat.

(Prices are subject to change based on the current exchange rate, which can fluctuate on a day to day basis)

Incorrect or faulty installations are not covered under this warranty.
Carbon Fiber and Clear Coat UV Protection on Carbon Fiber are covered for 2 Years.
Aluminum Parts are covered for 2 Years.
Products that have been abused, modified, or improperly installed are not covered under this warranty.
Warranty claim +1 (646) 552 8485, let us know of the problem you are having right away and discontinue all use of the product immediately.

We want our customers happy!

Once an order has been placed, you have up to 24 hours to cancel your order for a full refund.
After 24 hours you will be charged a 15% convenience fee!
Please note, once your order has been (fulfilled), we can no longer cancel your order!
Any special order - colored carbon fiber or special anodization - it’s made to order so it will not be refundable.

Please inspect your order upon receipt. If you find a shipment error or any other order discrepancy, please contact us immediately with your claim (Claims must be made within 5 days of order receipt).
Please note (We only replace items if they are defective or damaged upon receipt, which is extremely rare), be prepared to provide pictures of the shipping package, the interior packaging, and the product in question.
To finalize a claim, we must have the original product returned to us. Once received, the claim will be reviewed, and the product will be inspected.
When we receive your order, we will try to come to a resolution as soon as possible, please expect 3-5 business days for us to review the claim and get in touch with you.

When a customer refuses an order at the time of delivery (domestic or international), they will be charged all shipping costs incurred. Once the order is returned to Carbon Visionary we will refund the order value minus all shipping costs.
No refund will be made until the order is received back to Carbon Visionary.

We are open by appointment ONLY. No walk-ins allowed.
A sales rep will contact you when your entire order is ready to schedule an appointment.
You will be subject to local sales tax.